Costa BridgeSpain Relocation Preparation

Terms of Service

Last updated: 6 July 2026

1. Introduction

These Terms of Service govern your use of the Costa Bridge website (costabridge.co.uk), any enquiry you submit through it, and any paid service you purchase from us.

By using this website or engaging Costa Bridge, you confirm that you have read, understood and accept these terms. If you do not agree, please do not use this website or submit an enquiry.

Definitions: “Costa Bridge”, “we”, “us” means Shane Fullwood trading as Costa Bridge. “You”, “client” means the person submitting an enquiry or purchasing a service.

2. What Costa Bridge is (and is not)

Costa Bridge is a relocation preparation service. We help British people plan and prepare for a move to Spain through written guidance, structured questionnaires, practical checklists and professional referral suggestions.

Costa Bridge is not:

  • A law firm, solicitor, barrister or abogado
  • A registered immigration adviser or OISC-regulated consultant
  • A tax adviser, accountant or asesor fiscal
  • A gestor or official administrative agent
  • An insurance broker or financial adviser
  • A property agent, property manager or keyholding service
  • An employer, recruitment agency or HR specialist
  • An official representative of the Spanish or UK government

We do not hold professional indemnity insurance for legal, tax, immigration or financial advice because we do not provide those services. If your situation requires advice in any regulated area, we will tell you clearly and suggest an appropriately qualified professional.

3. What we do

  • Preparation — Help you organise your thinking, documents and timeline before you make formal applications or take irreversible steps
  • Route explanation — Explain, in plain English, what the common visa and residence routes are, based on official sources and our desk research
  • Document planning — Suggest which documents you are likely to need, in what order, and what to check before submission
  • Checklist creation — Provide practical, structured checklists you can work through
  • Red flag spotting — Highlight risks, gaps or inconsistencies in your plan or paperwork that may cause problems
  • Professional referral prompts — Suggest when you should speak to a lawyer, tax adviser, gestor, health insurance specialist or other professional, and why
  • Area intelligence — Share researched information about Spanish coastal towns, cost of living, services, British community size and practical local considerations

4. What we do not do (specific limitations)

We do not give legal advice

We can explain what a route appears to require based on official sources, but we cannot tell you whether you “qualify”, whether your specific circumstances meet legal tests, or what a court or extranjería office will decide. For legal advice on Spanish immigration, residence, property or family law, you must speak to a qualified Spanish lawyer (abogado).

We do not give tax advice

We can flag that you may need to consider UK tax residence, Spanish tax residence, Modelo 720, exit tax or other obligations, but we cannot calculate your tax liability, advise on tax-efficient structures, or file returns. For tax advice you must speak to a qualified tax adviser in the relevant jurisdiction.

We do not give immigration or visa advice

We can describe what the Non-Lucrative Visa, Digital Nomad Visa, EU Family Route and other pathways appear to require based on published official rules. We cannot advise on whether your specific application will succeed, whether your financial evidence is sufficient, or how to handle a prior refusal or criminal record. For immigration advice you need a qualified immigration lawyer or, where appropriate, a regulated adviser.

We do not guarantee outcomes

We cannot and do not guarantee or promise that your visa will be approved, your NIE will be issued, your TIE will arrive on time, your padrón registration will be accepted, or any other official outcome. Government processes are outside our control and subject to change.

We do not provide official representation

We cannot represent you before Spanish government offices, consulates, extranjería, the police or any other authority. We cannot make appointments for you, submit applications on your behalf, or speak to officials as your representative.

We do not provide health, financial, employment or housing advice

We can describe how the Spanish healthcare system appears to work for residents, or flag that you should research health insurance options, but we cannot advise on which policy to buy, whether it meets visa requirements, or whether a specific medical condition affects your eligibility. Similarly for employment, schooling, property transactions and financial products.

We do not provide property management or physical local services

We do not manage properties, hold keys, carry out property checks, welcome guests or coordinate maintenance. Our area intelligence is based on desk research, not physical local coverage.

5. Correspondence-first service model

Costa Bridge operates on a correspondence-first model:

  • Our core services are delivered by email, structured questionnaires and written reports
  • We do not offer open-ended phone support or unlimited WhatsApp
  • Paid services typically include one bounded written follow-up round (questions relating to the report only)
  • We may agree a short video call by arrangement, but this is not the default delivery method
  • Response times vary; we aim to respond to enquiries within 2–3 working days

This model protects both you and us. It ensures advice is considered rather than rushed, creates a written record, and prevents scope creep into areas we are not qualified to advise on.

6. How our services work

Enquiry submission — You submit an enquiry through the website. We review it and decide whether your situation is one we can usefully help with. If it is not (for example, if you need legal advice we cannot give, or if you are outside our service scope), we will tell you honestly and may suggest an alternative.

Payment — If we agree to proceed, we will send you an invoice via Stripe or another agreed payment method. Service fees are payable in advance unless otherwise agreed in writing.

Questionnaire and documents — You complete a structured questionnaire and, where relevant, provide documents. We review your answers and prepare a written report or pack.

Delivery — We deliver your report by email. You get one bounded follow-up round (questions relating to the report only) within the support window stated at purchase (typically 7 days).

Referrals — If your situation requires professional advice outside our scope, we may suggest appropriately qualified professionals. We do not receive referral fees or commissions. Any referral is a suggestion, not an endorsement or guarantee of service quality.

7. Fees, cancellations and refunds

  • Fees are listed on the website and confirmed in writing before payment. We do not hide costs or charge recurring fees without explicit agreement.
  • Before work begins: If you cancel after payment but before we begin work, you will receive a full refund within 14 days.
  • After work begins: If you cancel after we have begun preparing your report, no refund is due. We invest significant time in reviewing your answers and documents.
  • Non-delivery: If, through our fault, we fail to deliver the agreed report within a reasonable timeframe, you may request a full refund and we will provide it.
  • Dispute: If there is a genuine disagreement about whether the service was delivered as described, we will discuss it in good faith. Our aim is fairness, not litigation.

8. Accuracy and limitations of information

We research carefully and cite official sources where possible. However:

  • Spanish immigration rules, tax rules and administrative procedures change frequently and sometimes without notice
  • Official guidance from consulates, extranjería offices and government ministries can be inconsistent or incomplete
  • Area intelligence is based on desk research, published data and statistical sources — not on-the-ground fieldwork in every town
  • Information on this website and in our reports is accurate to the best of our knowledge at the time of writing, but we cannot guarantee it is complete, up-to-date or error-free

You should always verify critical information against the relevant official source (Spanish consulate, BOE, extranjería, HMRC, etc.) before making decisions that have legal, financial or personal consequences.

We are not liable for any loss, delay or cost arising from your reliance on information we provide, or from changes in rules after we delivered a report. This is a preparation service, not a guarantee of accurate future-state information.

9. Use of this website

  • The content of this website is for general information and research purposes. It does not constitute advice on any specific matter.
  • We make reasonable efforts to keep the website available, but we do not guarantee uninterrupted access and are not liable for temporary unavailability.
  • Links to third-party websites (government sources, professional bodies, news articles) are provided for reference. We are not responsible for the content, accuracy or security of third-party sites.
  • You must not use this website or our services for any unlawful purpose, including submitting false information or attempting to obtain a visa or residence status through misrepresentation.

10. Intellectual property

The content of this website, including text, structure, checklists and report templates, is the intellectual property of Costa Bridge unless otherwise stated. You may view and print pages for personal, non-commercial use. You may not republish, reproduce, modify or distribute our content without written permission.

Reports and packs prepared for you are for your personal use. You may share them with your partner, family members, lawyer or tax adviser involved in your relocation, but you may not resell them, post them publicly, or use them to provide relocation advice to others.

11. Complaints and disputes

If you are dissatisfied with our service, please email us at hello@costabridge.co.uk in the first instance. We will respond within 10 working days and attempt to resolve the matter fairly.

If we cannot resolve the dispute informally, it will be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to these terms

We may update these terms from time to time. The latest version will always be posted on this page with the “last updated” date. Continued use of the website or our services after changes are posted constitutes acceptance of the revised terms.

13. Contact

In short

Costa Bridge helps you prepare for moving to Spain. We are not lawyers, tax advisers, immigration consultants or official representatives. We do not guarantee outcomes. We provide considered written guidance based on research, and we tell you clearly when you need professional advice from someone with the right qualifications. If you are unsure whether our service is right for you, start an enquiry and we will be honest about whether we can help.